Nick Kemper’s Blog

The Challenge and Sacrifice of a Family Business

Mar 29th, 2013 | By | Category: Nick Kemper's Blog

At Jerry Bullock’s memorial service last year I ran into Marty Oppenlander of Hillsboro Towing. Marty gave my brother-in-law a job back in the mid-70s, and my older brother went to work for him about a year later. My dad was looking for a way [...]



Learning From Risk-taking

Mar 22nd, 2013 | By | Category: Nick Kemper's Blog

I was reminiscing last night with some of the other parents on my son’s baseball team about how risky and carefree our childhoods were compared to how careful we have to be with our kids today. We can’t let them go over to a friend’s [...]



Come Hell or High Water

Mar 15th, 2013 | By | Category: Nick Kemper's Blog

I feel I’ve been a bit preachy lately. I see something that bugs me, or I hear about something being done poorly and I stretch back into my past and pull out an example that illustrates how things should be done. And I embellish and [...]



Attention to Detail

Mar 8th, 2013 | By | Category: Nick Kemper's Blog

Baseball season is here! I’m a little soured on professional baseball at this point – I’m a Red Sox fan and last year was a pitiful year for the Red Sox. I have enjoyed hearing about A-Rod’s connection to the Florida PED factory. The problem [...]



The Mystery of Morale

Mar 1st, 2013 | By | Category: Nick Kemper's Blog

Morale is one of those work conditions that falls into the same category as motivation. It’s mysterious. Where does it come from? How do you get it? How did it get so bad? Come to think of it, it’s also in the same category as [...]



Conspiracy Theories — and Towing Goes to Hollywood

Feb 22nd, 2013 | By | Category: Nick Kemper's Blog

Intel is developing an Internet television with a camera. The idea behind the camera is that the device can recognize you and address you personally, and maybe recommend your favorite shows, and probably run some targeted ads at you like the ads that show up [...]



Pandora Ringtones and Customer Care

Feb 15th, 2013 | By | Category: Nick Kemper's Blog

I’m listening to Edith Piaf right now, as I work, and I just came up with this brilliant business idea that I have no idea how to pull off, so I’m throwing it out there for someone to run with. Edith Piaf was a French [...]



Work and Family

Feb 10th, 2013 | By | Category: Nick Kemper's Blog

Went to my uncle’s funeral recently. He was 79, married to my mom’s twin sister. They lived close to us my whole life, but I can’t say that I knew him well. He wasn’t a recluse or anything – I remember him being at all [...]



What Happens Off-The-Paper Really Counts

Feb 1st, 2013 | By | Category: Nick Kemper's Blog

Here is a profile of a typical day at TowPartsNow: 1. I drag my butt out of bed between 4:30 and 5:30 a.m., so I can make a 40-mile commute and get to the office between 7:00 and 7:30 a.m. 2. The order line rings [...]



It’s OK to be a Worker Bee

Jan 25th, 2013 | By | Category: Nick Kemper's Blog

One of the tow companies I work closely with is a large company with multiple divisions, including two towing divisions, a dispatch department, a vehicle auction, a lien processing department, a towncar service, an automotive shop and a salvage and parts company — as well [...]