It’s not easy to talk to someone about something negative and often there’s an awkwardness in even telling someone they’ve done something well. Having a script ready, however, makes it easy and ideally it will erase offending behavior. I recently read about the E.R.A.S.E.R. method [...]

I was paging through a catalog of safety identification solutions and saw the headline: “A giant selection of signs, tags and labels.” The catalog advertised that you could customize your order as well, and they even put gold stars beside their best sellers. Attention. Mandatory. [...]

My husband and I and a couple of towing friends have been trying to get together to go out to dinner for the past month and a half and we just can’t come up with a date and time that fits everyone’s schedules. It’s either [...]

The picture out of my front window is spectacular. Trees are covered with snow, presenting a white, winter wonderland. Those of you in warmer states are probably rolling your eyes right now, wondering how in the world I could think all that snow is spectacular. [...]

The Super Bowl makes me think of the quote, “There is no ‘i’ in team.” Just the other night as I was sitting in yet another meeting, someone said we should all consider ourselves as teams instead of committees. Individually, we can be winners, but [...]

Over the past couple of years I’ve noticed a greater respect for me as a woman in this industry. Yes, it’s better — but the towing industry still has a ways to go. I roll my eyes and grit my teeth when someone calls and [...]

Let’s face it, being healthy in the towing industry is a challenge — stress, long hours with little sleep, and our eating habits are atrocious — usually grabbing a burger and fries on the run or eating at 9 at night. Exercise? Yeah, we all [...]

Learning to stay positive in an ever-changing world of negativity in the media, day-to-day struggles of being in business and the uncertainty of tomorrow seems to be quite the challenge. Making every day more pleasant and productive happens with the right attitude. And in my [...]

I recently heard a “clutter coach” speak about how we need to define ourselves with our own personal value and stop defining ourselves by the things we own, such as designer clothes, bigger homes, cars, etc. She sighted the victims of Hurricane Sandy. Just because [...]

There’s a new bug going around – the crabby bug — and I’ve caught it. I’ve talked to a few fellow towers, and they have it too. Not sure how you get it — could be caused by stress, husbands, employees, customers, end-of-the-year taxes due, [...]