RevolutionaryOct 5th, 2012 | By Editorial Staff | Category: Jack Schrock's Blog
First and foremost, everyone who qualified got paid the same fair price for a tow call, but the competition for a contract was based on other important items. As I recall, the successful bidder had to have the capability to respond to a call “promptly” and that usually meant he needed more than one tow truck. Next, the contractor was required to have an “acceptable” storage facility and beyond that all T & R equipment had to be tested and certified and operators had to be fully qualified as well. But, here was a twist that just doesn’t exist in North America.
Going back to the birth of the automobile, the motorist in Europe still has the expectation of roadside repairs in England, which underwrites the influence of auto clubs there. And we’re not just talking about changing a tire or battery but minor, sometimes even major repairs. One of our members had a van equipped with portable equipment that could almost do a major engine or brake overhaul while parked on the M1 expressway. (Where cars are flying by at 100 mph or more). And when that failed, the van was also equipped with a wheel-lift so the operator could return the disabled vehicle to his shop where it could be safely repaired.
One day I rode in a police cruiser and learned that this new system was being implemented throughout the country and was expected to result in better service to the motorists while ensuring a proper return on investment for the tower. I assume this procedure is well in place by now as I haven’t heard otherwise from any friends over there.
This could be an answer to too many unqualified and ill-equipped towers chasing too few calls.