It’s Just Frustrating …Jul 12th, 2013 | By Editorial Staff | Category: Geri Roskopf's Blog
Every month when I get my billing statements, I match them up to the copies of the invoices and receipts I have. I say a silent prayer of thanks when all of the invoices/receipts match the statements. On my side, it means my employees and my husband (the biggest culprit of putting receipts/invoices in his shirt pocket) have put the invoices/receipts in the correct folders and I don’t have to chase them down.
But more often than not, something does not match up and after exhausting the “where” they are at the shop, I end up calling the company to get a copy of an invoice or ask why a credit wasn’t recorded, etc.
Now the fun begins as the call starts out with “please listen carefully, as our menu items have changed.” Then, as you listen to your options, normally four to five, the last option is usually: “if you would like to speak to a representative, please press 0 or stay on the line.” It’s interesting as you will also hear: “you can also visit our website at www …” It’s almost like they don’t want you to talk to a real person anymore.
I tried the website method for getting a copy of a credit that where it came from, I had no idea. I’m not complaining about getting a credit, but the statement had no explanation as to what or why we had a credit and I had nothing to match. After waiting three days to get a return email from support, I decided to try to make a phone call. I finally got a live person on the line and after we both looked at last month’s statement, this month’s statement, credits, debits, etc., we figured out what happened. I was on the phone for nearly 20 minutes.
While I realize modern technology has made our lives much better, it also has made it very frustrating at times. In my opinion, nothing can replace friendly, personal customer service. Guess my job is secure for a little longer anyway.