Got a Little Edge to My VoiceJul 18th, 2014 | By Editorial Staff | Category: Geri Roskopf's Blog
It was late afternoon when an elderly woman called inquiring about a vehicle we towed in from an accident that morning. She wanted to come and get some personal items. I explained about how personal property is released and what is required. She told me she had all the papers, and informed me that she also went to school with my mother-in-law.
The next morning I received another call from the woman, telling me she had a note from her daughter (the listed owner) and she needed to get her personal belongings right away because the insurance company didn’t want to pay for storage. I again explained our policy for releasing personal property and she insisted she had a note from her daughter and even though she had five types of arthritis, she would walk down with her walker to the shop as she only lived right down the road.
I asked her to have her daughter call me. She said her daughter was at work and couldn’t call. Something didn’t seem right and I was getting frustrated. I knew I was getting a little edge to my voice. I told her I would not be able to do anything until I spoke to her daughter.
A few minutes later her daughter called. I got some information from her and then asked if she really was comfortable with her mom walking down to the shop and she said, “Oh, sure.” I couldn’t believe it. I knew she was at least as old as my mother-in-law, and there would be no way I would let my mother-in-law walk all that way and then try and walk back with all of her personal belongings.
I was upset with the daughter for not helping her mom, but I was mostly upset with the insurance company. This woman felt she needed to get her belongings right away — and couldn’t wait — because they didn’t want to pay storage.
Believe it or not, the vehicle sat in our lot for 11 days. All that frustration for nothing.
And they wonder why I get an edge to my voice.