I’m Tired!Jan 10th, 2014 | By Editorial Staff | Category: Geri Roskopf's Blog
With the wicked wind chill temps of 45 below zero for the past couple of days, our little towing business has been busy. So busy, it got to the point where I was either scheduling the calls for some time the next day or turning calls down. There is only so much your drivers and equipment can do and handle in situations like this. In an email, a fellow tower commented on how he felt his drivers were “towing soldiers.” While we affiliate a soldier as someone serving in the army, I can see where he was coming from — his employees were ready to serve the motoring public with taking care of call after call, being loyal and active in helping others without breaks and in unbelievable weather conditions — all without complaining. He also commented on how “tired” he was, and I said “Amen to that!”
Not only are you physically tired because of the long hours, you’re “tired” of hearing, “Boy you must be raking in the money with how busy you are.” “Tired” of customers commenting on the wait time and lack of understanding — they want you there right now. They don’t get the fact you only have so many drivers and so many trucks and that invariably something breaks on your own equipment and you have one of your own trucks down. Or motor clubs who you don’t even contract with calling for a jump start or tire change so far out of your area, you’re like “really?” They have to know every towing company is in the same boat and wouldn’t be able to give them service in a timely manner. Why waste their time and mine?
I am “tired,” too, of feeling guilty because I can’t keep up with everything that needs to be done — not only at the shop, but at home. There were times I wanted to shout “I’m only one person and can only do so much!”
Don’t get me wrong, I’ve been in this business long enough to know the many challenges, and I feel I handle them pretty well. Those challenges, in a weird way, are why we are in this business. Guess I better not get too tired, I don’t want to miss out on any of those “challenges.”